We strive to provide as much assistance and service to each of our customers as possible. Below you can find several common problem descriptions.
Contaminated/Wrong Color: Mistinting, color coming out wrong, colorant is contaminated, dispense is watery, or looks incorrect
Excessive Dripping: Colorant shooting sideways, colorant coming out when it’s not supposed to, dripping from nozzle, leaking
No Agitation: No agitation in canisters when the machine says it is agitating, no stirring inside canisters
No Communication/Initialization: Machine not communicating, affecting dispensing, unit and computer aren’t communicating, no power, computer issues, won’t turn on
Noisy Pump: Pump louder than normal, making different sounds
Not Dispensing: Some/all colorant not dispensing from the nozzle
Nozzle Closure Issue: Nozzle isn’t sealing all the way, stuck, sensor not working correctly, colorant leaking, nozzle won’t open
Under Dispensing: Mistint- not enough colorant coming out, colors lighter than normal
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