Dear Valued Customer, As per government of Illinois official announcement, the state of Illinois is allowing essential businesses to remain operational.
Fluid Management is a manufacturer and supplier of products and services that supply paint equipment, materials and services to hardware retail stores. As such, Fluid Management is an “essential business” in the manufacture, distribution, and supply chain for critical products and industries category pursuant to the Illinois COVID-19 Executive Order No. 8 of March 20, 2020. Fluid Management is deemed a business supporting “Essential Critical Infrastructure” as defined in the Defense Industry Base (DIB) by the Department of Homeland Security (DHS) and the Cyber Infrastructure Security Agency (CISA). Our paint dispensers, mixers, and shakers are for commercial and industrial use in the construction industry. Fluid Management’s production, distribution and field service operations are deemed a part of the essential supply chain in providing products and services to paint and hardware retail stores.
We will continue to work with our supply chain and service partners to minimize disruptions or delays by having in place: (i) plans to protect the health of their employees; and (ii) minimize any downstream impact from COVID-19 to Fluid Management, our customers and to proactively communicate to Fluid Management any issues that may arise.
As the situation continues to evolve, we’d like to remind customers of Fluid Management’s virtual service tools and resources that are readily available.
- Technical Support Hotline – (800) 462-2466; Hours of operations Mon – Fri 7:30 AM – 5:30 PM CST, Sat – Sunday 8:00 AM – 5:30 PM CST (Emergency / Afterhours support mailbox)
- Virtual support – Splashtop remote access to your dispenser computer
- Website – (Live Chat, Self- help documents & how to Videos) In addition to these resources, Fluid Management is developing additional “virtual” service tools and resources to assist and support our customers. We will share these tools and provide general updates on our website.
In closing, we are reminded during unprecedented times like these of the importance of coming together as business partners and as communities to transparently talk about, problem solve and manage through the challenges being faced today and in doing so, know we will together be stronger on the other side. With that in mind, we’d like to sincerely thank you for your continued support of Fluid Management
Please do not hesitate to reach out to your Fluid Management representative with any questions, including about our continued commitment to serving you during this time.
President – IDEX Global Dispensing